Last updated: July 30, 2026
At JUMAA, we want every order to be a positive experience. If, despite all the care we put into our products, a problem arises, we commit to finding a quick, fair solution that complies with your rights.
This policy explains the conditions applicable to returns, exchanges, and refunds made on www.jumaa.be.
Our Commitment
Each JUMAA item is custom-made for you after your order is confirmed.
This production method allows us to limit textile waste and produce only what is actually ordered.
We therefore invite you to carefully check:
- the chosen size;
- the color;
- the model;
- the delivery address;
before finalizing your order.
Defective Product or Order Error
If your product:
- has a manufacturing defect;
- was damaged during transport;
- does not match your order;
- has a printing or manufacturing error,
we invite you to contact us within 14 days of receiving your order.
Please send us:
- your order number;
- a description of the problem;
- several photographs clearly showing the defect.
After verification, we will, depending on the situation:
- replace the product;
- or issue a full refund.
The costs associated with this procedure are fully covered by JUMAA.
Right of Withdrawal
In accordance with applicable regulations, consumers may, in certain situations, benefit from a right of withdrawal.
However, some products made on demand or manufactured according to consumer specifications may fall under exceptions provided by law.
Each request is examined individually to ensure compliance with consumer rights and applicable regulations.
If your request is admissible, we will inform you of the procedure to follow.
Return Conditions
When a return is accepted, the product must be:
- new;
- unworn;
- unwashed;
- undamaged;
- odor-free;
- returned with its original tags, if any, and, as far as possible, in its original packaging.
Any item that does not meet these conditions may be refused, except when your legal rights require another solution.
Incorrect Size or Model
A size guide is available on each product page.
We strongly recommend consulting it before placing any order.
If the chosen size does not fit you, please contact us.
Depending on the circumstances and the nature of the product, we will work with you to find the most suitable solution.
Refund Processing Times
When your refund is accepted, it will be issued via the same payment method used for your purchase.
Refunds are generally processed within 5 to 10 business days after your request is validated.
Bank processing times may vary depending on your financial institution.
Return Shipping Costs
Return shipping costs are covered by JUMAA when:
- the product is defective;
- a manufacturing error is found;
- the received product does not match your order;
- the package arrived damaged.
In other situations, return shipping costs may be the responsibility of the customer, in accordance with applicable regulations.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us as soon as possible.
We will take the necessary steps with the carrier to resolve the situation promptly.
Undelivered Packages
When a package is returned to us due to:
- an incorrect address;
- an unclaimed package;
- or an inability to deliver attributable to the recipient,
we will contact you to arrange a new shipment.
Reshipment fees may apply.
Contact Us
For any questions regarding a return or refund, our team is at your disposal.
JUMAA
31, rue des Tanneurs
7640 Antoing
Belgium
We generally respond within 2 business days.
✅ Why this version is better
It is:
- compliant with Belgian and European law;
- adapted for Shopify and Printful;
- transparent without being unnecessarily complex;
- protective for JUMAA without using abusive clauses;
- written in a style consistent with a premium brand.
One last recommendation
When JUMAA launches, I advise you to include a "Returns and Refunds" link directly in the footer and on the product pages (for example, near the Add to Cart button). Customers often consult this information before purchasing, and a clear policy helps build trust and improve conversion rates.